- Location: San Jose, CA
- Salary Range: $32-38 hourly rate
- Position type: Full Time
About The Role:
The Customer Service Representative has responsibility for pre/post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships.
What You’ll Do:
Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
Administer and enforce policies pertaining to pricing, sales orders, freight.
Coordinate with the Credit Team to set up new customers and release on credit hold orders.
Who You Are:
Bachelor’s degree or relevant experience preferred.
3+ years order fulfilment/customer service representative/ and/or sales operations experience in a technical, manufacturing environment.
Experience working with sales representatives in a high-volume product environment. SAP is a plus.
Excellent written and oral English communication skills.
Competencies:
- Thoroughness/Attention to Detail – Superior attention to detail with data entry.
- Flexibility – Ability to perform in a fast paced, dynamic work environment, meet aggressive deadlines, and work on a flexible schedule.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Benefits at LEOTEK:
- Medical, Dental, Vision (employee premiums covered at 100%)
- Medical Gap Insurance
- Life Insurance
- FSA (health care/dependent care)
- 401K matching
- 11 paid holidays annually
- 15 days PTO annually
LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
